My Politics

Okay now I intend to open up my thoughts on politics.  I don’t intend to but equally I don’t apologise if any of this offends you…

Let me start by saying that my views are primarily right with a tendency to the middle.  I want to support the lower economic group with actions that move them out of the group rather than support them in the group.  Don’t give them a fish….show them how to fish.  I don’t believe in middle case well fair and I want the well off to do their bit with innovation, investment and by paying their bit.  I also think people in a position of capability have a responsibility to do what they can in any arena that makes sense.  We have many great leaders that are not financial as well as many financial people that are far from good leaders.  Let us use people where they have natural ability.

Social well fair is a safety net, not a right.  It is a safety net not only for the recipient but also the economy.  In a recession governments have the option to cut tax or increase well fair.  Increased well fair will cause a much more direct contribution to gross expenditure and has the best chance to kick start the economy in the short term.  Almost all of the money will be spent in the first instance. But what does it do in the longer term.  In combination the multiplier effect can be enhanced across the whole economy.  Well fair has an additional advantage the people receiving it are grateful to receive it even if it’s a once off payment.  If you want to make it really work of course you might put some restrictions on it like only being able to buy Australian products however I suspect that might not go down with our free trading partners.

I once saw a reference to wealth being accurately calculated as being the amount of time an individual spends to earn enough to purchase or produce enough calorie’s for the individual and his/her family to survive.  ( if you wrote this comment or know who did let me know  so I can reference it)  To make sense of this you must use the cheapest carbohydrates of rice, wheat or similar cereal grain.  I recently did the exercise.  I thing I could get a bag of rice at about less that $3 a kilo which would feed my family for a day.  (5 of us).  It wouldn’t be very appetising but I guess the one cup of cooked rise delivers around 250 Calories a day so a Kilo is almost the 10000 our family would need.  I’m in a position that I have the potential to earn my family’s required calories in less than three minutes.  Put this into perspective in the developing world some people work for 18 hours per day to get the same or less calories.

This imbalance cannot continue with the globalisation of the workforces.  The internet is the great equaliser.  A person in a developing nation can work in the first world with a good internet connection and a VOIP connection.  If you take this over time you will see that salaries will grow in the developing world and the first world will pay for it with reduced wages and conditions.

I use off-shore telemarketers and a PA.  I’m not sure I would do without her.  I pay my PA the market rate plus a bit so she stays and she manages all of the telemarketers.  It’s a great deal.  If I could I would do it in Australia but the pure reality is that I could not afford it.  Unions should watch out as they will be fighting for a class of people that are economically unsustainable in the new global workforce.  Why is it possible to make a call from India to Australia at around one hundredth of the cost???

Where does that leave the middle class in the first world?  Innovate and add value or you will become the new socio-economic causality.

What about taxes….  They need to promote success rather than penalise it. So let’s look at them one at a time.

While I’m not certain the man-made carbon is the sole cause of climate change and in fact if climate change is a bad thing over the longer term.   Surely the poor in current desert areas might want so more rain….  But regardless of the argument I think as a society we need to use less of everything including carbon.

Carbon Taxes add costs to good and services that use high levels of carbon so that less carbon intensive goods and products become more viable.  I don’t have a problem with this concept as long as the government invested all of the money raised into making these low carbon products even more cost effective in terms of scale or even direct subsidy.  Giving people and organisations handouts to make sure they are not worse off is not going to change behaviour.  In fact I think it makes things worse.  Let’s assume that a power station has a cost of production pre-tax of x and a margin of y if you introduce a carbon tax that everyone has been compensated surely they can do one of two things.  Increase margins (More money for the same carbon) or keep the margin the same but increase production.  Either way the result is more carbon.  If the government instead took the carbon tax and said that energy was going up by 15% and gave the 15% to the renewables as a subsidy surely they would now be competitive and if they are not we need to find another renewable technology.

Rather than making coal more as expensive as renewables shouldn’t we invest to make renewables cheaper than Coal?

Now the Mining Tax.  Again no real issue if the tax was used to create the resources required to make the mining industry more competitive.  Imagine if you can a government scheme to interlink all of the north-west mines via rail and create a local workforce to match.  Rather than FIFO make regional towns viable.  Give tax breaks if people choose to work in the north of Australia.  Use the funds to ensure that students in these areas can live with their families but get a first class education from secondary to University.  Extend every university the capability to deliver content to these remote areas.  Want to keep doctors in the country then take medicine to these regional areas.  Make a super city in the Karratha or Port headland.  Let people commute from these areas.

The key to this is the massive release of land.  We need to make it affordable to build a house and run a business in the town rather than the big companies owning it all.  This was the original problem the states took discounted royalties to enable these companies to build the infrastructure but didn’t hold them to account that the infrastructure belongs to the states not the companies.  If we tax the mines we should also pay for the infrastructure so it can be shared and used efficiently and reduce the barriers to entry for new players.

Single Wheat Desk.  Just no! What are you thinking of?  Would we introduce a single desk for Australian Iron Ore?  Gee the billionaires would be screaming from every rafter. We need to be open and accessible to our markets.  If NSW grower has a better grain characteristic let them market it directly with a Japanese noodle provider to get its full value.  The single desk is the same as unions; they pander to the bottom of the market.

Let me start off that I’m not opposed to minimum conditions and wages  I think there should be a safety net and I think it should be higher than it is today….(I say hearing business groups scream.)  Lets be fair if I work for 40 hours a week I should be able to support myself and my family with its basic needs.  I’m about to make the make some other sections of the community scream.  I further believe that a family has the right and should be able to have a parent look after their children through to the end of university.

This could and should be achieved by income splitting.  If there is two people in the household but only one is working then the income tax of the working party would be taxed as if both were working at 50% each.  Let me put it is very simple terms I believe that we get better social outcomes when bringing up children is not outsourced.  Rather than providing day-care subsidies provide non-day-care subsidies or tax breaks.  Please note I’m very gender equal in this.  If a woman has the desire, skills and education they should get the same rate of pay as their male counterpart.  But equally nobody should be looked down on by deciding to look after their own children.

Let me expand on my concept of awards, enterprise bargaining agreements, and even industry bargaining agreements.  This is the rate of pay that you have to pay the worst person that you are willing to employ.  On the top end of the agreements they tend to be the minimum amount that a person is willing to receive before they find a better profession.  Below this threshold they are not employed and above the threshold they are don’t want to be employed.   The problem with these agreements is that employers on average get average employees and employees get average wages.  Where is the possibility of innovation here?  The union’s only role is to protect the less than average at the expense of the higher than average.  In a time of labour shortage the unions can make great gains in wages and conditions.  When the tables are turned when the shortage is resolved employers tend to get their revenge.  “Get the highly paid workers and contract out their jobs at the market rate.”

Here is a question for all?  Why are the all of the union officials of UK origin?  Of course I make generalisations however if it was so good there why are they here???  (Great annoyed the unions and the UK residents.)

Immigration! Sigh…  We should do our international duty by taking our full quota from UN run refugee processing centres after this our borders are closed.  The easiest way to get to Australia is to go to one of these centres.  We should pressure and possibly fund the UN to take over all Australian processing centres but have a policy that Australia does not take people from these centres.  So the only sure way not to get to Australia is not to come.  Let me get a little more controversial.  Only bring in people that have similar political, social and religious beliefs Mr and Mrs Average Australia.  While the White Australian policy might not have been politically correct at least it was a stick in the sand.

Anti-Immigration! Sigh.  When I say Anti-Immigration I actually mean that people should not be able to become a citizen without showing that they have Australian values.  I also wouldn’t seek or accept citizenship from any country whose people have different beliefs than me.  Any breach of Australian laws that has a prison sentence as a possible punishment would make the person not only ineligible for to become a citizen it would also ensure they will be deported on their release from prison or before if adequate prison swap provisions can be enacted.  I believe is a person’s right to express their view and to protest.  I don’t believe that anyone has the right to assault or to cause damage to others property under any circumstance.  If you have a problem with another country go there and protest don’t protest in Australia.   If you are concerned with the state of affairs in one of these countries contact your local member and arrange many people to do the same.  Do a petition to parliament.

I am not anti-anyone except the extremists on all sides.

More to come.

Management is Everything

I blogged a while ago about a personal journey in creating MyPhoneVouchers.com and the gymnastics club that spawned me to action.  This weekend they had one of their famous sausage sizzles at bunnings.  I didn’t assist and not because MyPhoneVouches is replacing their fundraising but because I’m disallusioned with the committee and their incompetence.

If you don’t have business skills or a passion for gymanstics get off the committee.  Now I speak as a parent and someone that pays lots of fees across three gym sports.

Lets look at some fundamental truths:-

  • Parents generally are on the committee to make positive change for their child regardless of what it does to the gym’s cost structure.
  • All groups must be financially viable or be signed off by the committee that they know it’s not viable and they are willing to carry this costs.  This requires that every cost and revenue is allocated to the groups.
  • All committee members must know what the financial model is based on and how their decisions will change things.
  • Someone needs to manage the coaches in respect approving changes to class hours or when numbers change.  The goal is not to run classes at break-even but to make a profit.  10 gymnasts per group is not too many if the the coach has a leason plans taking into account individual gymnast requirements or skill level, without it is chaos.
  • Parents are your customers listen but keep in mind the financials.
  • Communicate success and failure both show something important.
  • Lets get to the failures:
    • Floor Manager that was not coaching (Add to the cost side with no revenue)
    • Keeping the “floor manager” when you got a got a head coach.  (This allowed for undermining of the purpose and well as white-anting).
    • Splittting the Boys group into two gave the coach nearly double the hours and the costs but the revenue went down.
    • No fundraising except the sausage sizzles.
    • General employee Discipline mangement.
      • No mobile Phones while working
      • Only water while working
      • No food while working
      • If you have a group you are coaching be within 5 metres of the gymansts 95% of the time
      • No sitting on the boxes and yelling across the gym.
      • If you take a group with CAP’s kids you are still to be with the gymnasts.
      • Plan for a break it you are working more than 4.5 hours as required by the employment act.

Lets look at what the club should be doing:-

Build culture

    • Organise for groups of gymnasts to be at competitions to cheer the West Coast Gymansts.  (By Organise I mean arrange transport and supervision)
    • Speak to evey parent on a one-to-one basis.  Make its a four-way meeting, Gymanst, Parents, Coach & Committee.  Ask them to get involved directly.  Ask them to commit to being a volunteer.

Financial Stability

    • Build an exact model of the business and test your assumptions
    • Test against actuals
    • Build backwards from capacity to capabilty and fill the gaps
    • Get Financial support or supporters
    • Use cheaper labour..  (if available)

Build the network

      • Know the Gymansts and their interests
      • Know the Parents and their interests
      • Know the Supporters and their interests
    • Use this network to build the brand and the business

Engage the peak bodies

    • Be the best friend of GWA
    • Be the best friend of Each person within GWA
    • Be on first name basis with GA for the parts that count
    • Be involved at the forums

 

So why didn’t I go to the Sausage Sizzle?  Because I’m too angry with the organisation at the moment.   Personally I’m not sure if I have the time or the energy to take-on duties on the committee and if I did I’m not sure I can keep my mouth shut enough to work with some of the current members.  I’m not saying it’s my way or the highway, I’m am saying that if you put the club into financial jeopody your should leave the club to competent people.

Wouldn’t it be a shame that your legacy was to destroy a 30 year old club.

Build your business on customer service

Many organisations complain that the cost of customer service is actually a cost to their business.  I contest that this is teh wrong way to think.  Why it the customer service queue longer at most organisations than their sales queue.  I believe this is a sign of disrespect. The company has already got my money so think I’m less important than a potential new customer.  The problem with this concept is that I’m what marketters call a primary influencer.  While I might not directly make sales I influence a large number of people.  Some of these people ask directly ask “which ISP should I use” so remember this when you next put me on hold.  Now I have three ISP’s that I use, so I have a wide range of experiences.  In Australian I use market leaders 1 through 3.  

Here is my experience

Telstra – Cable Extreme fast but not widely available in Perth :-(   Also call queues are often too long and when I get through they are often offshore and they have no direct access to help me with my problems.

Optus – Mobile Network Not great coverage but good bundles.  Service calls can be

iiNet – Performance is up and down. Service is sometime inflexible but at the end of the day they call back when they said they will and I don’t have to stay online.

Home this helps someone.

Back to the topic. 

Why is the same pool of people able to sell and support the products?  If I have a problem the tech is only interested in resolution and call closure.  What if he could sell me a better service?  What if they did some datamining at point of service to show that my mobile account wasn’t infact with them and give me a great offer to change and bundle my services?  Every customer contact is a sales opportunity and by not having this system that joins the the sales cycle to the technical service is a missed opportunity. 

Don’t get me wrong the goal is not to tech call is to resolve my issue and not to always sell me a new service.  But a systemised Health Check and optimised offer might be of potential benefit to both the customer and the company.

When I go to amazon they look at my history and determine the books and products that I’m likely to be interested in.  Why can this not work for service.  If I ring up and complain about performance at my ISP and I interested in moving to NBN or a new modem.  If you can guarantee the result why not.

Resently I went to two Bunnings Warehouses in Perth.  I give you that is was late on Sunday and the first store didn’t have the product I needed.  But going to the second store was a fresh breath of air.  I was greeted with a smile and people were helpful.  They too didn’t have the product on display but was able to find it on top of their storage system.  Great service, Great result and I was feeling happy.  My poor daughter even got a customer support lecture on my way home.

Signin off my rant…

 

Garade door Remote “Rip-Off” and how to stop the rot

Okay I have not been here for some time…I guess time has got away with me.  I have just purchased a new house and found that the property come with a remote control for the garade door.  Great but it only come with one remote and we have 4 people that need one each to make it useful.

So after a couple of days investigating the brand (a german brand… not that that matters) and find out the it’s 433Mhz Rolling Code System.  So no problem we just find the local supplier and get a new remote.  $99 each + $10 postage was the answer.  Had a quick look around and there are heaps of remotes that are cheaper but niot for this particular model. 

So I rang my friendly e-bay store owner who informs me that getting the remote to work with a rolling code system once one remote is already working is an issue.  But he had a solution.  Yes every problem needs a solution.  He will send a new receiver, two remotes (both on metal frames) for the sum of $99.  Great a solution at 50%, will have better range and best of all I can add more remotes…  $35 each with no postage and registered if I buy two together……

So in short almost all remote control doors has a circuit to add an external button (so you can open it from inside or add infradred sensors) Most also kindly supply a 24V power supply.  Most of the time they are easily accessable fromt he back of the unit..  With these two things a replacement receiver can be added (In addition to your existing one) so you get off the local supplier treadmill and gravy train.

My First Post…..

Hello to all of my followers.  Lets get a few questions out of the way:-

Why do I have a blog?

Why does anyone have a blog?  I simply want a place to put my thoughts about a variety of issues and hopefully some solutions.  Sometimes I will put up things that I think is wrong with the world other times I will put up a joke I heard.

Do I care about your Opinion?

Not really.  This site is not really a debate so if you want one this is not the site for you.  This site is about me.

Do I care that you think my Opinion is Wrong?

Again not really the concept of this blog it to let me think out loud sometimes I will be right somethimes I will be wrong in your opinion.  Sometimes I might even change my mind….more often than you might expect.  What I do care about is both of our rights to have different opinions.

Do I care if your are offended?

Yes I care that you are offended because the goal of this blog was not to offend but to share my thoughts.  But your offence or even outrage may not change my mind.  

Will I Delete your comments?

Maybe if I or others might find them Offensive or off topic.  All commercial comments will be deteled….Unless I like them.  In short I might but thats the power of having my own site.